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    Return & Refund Policy

    Return

    Thanks for shipping at Eerna Ltd. We appreciate the fact that you like to buy the stuff we build. We also want to make sure you have a rewarding experience while you are exploring, evaluating and purchasing our products.

    As with any shopping experience, there are terms and conditions that apply to transition at Eerna Ltd. We’ll be as brief as our attorneys will allow. The main thing to remember is that by placing an order to make a purchase at Eerna, you agree to the terms set here:

    • You have 07 calendar days to return an item from the date you received it.
    • To be eligible for a return, your item must be unused and in the same condition that you received it.
    • Your item must be in the original packaging.
    • Your item needs to have the receipt or proof of purchase.
    • If your product is damaged, defective, incorrect or incomplete at the time of delivery.
    • If its ‘No longer needed’ (must be at the time of delivery).
    • You must mail info@eerna.com or call to our hotline for within 48 hours after receiving the delivery.

    Refund

    We at Eerna Ltd. Commit ourselves to serving our customers with the best products. Every single product that you choose is thoroughly inspect, checked for defect and packaged with utmost care. We do this to ensure that you fall in love with products.

    Sadly, there are times we may not have the products that you choose in stock, or may face some issues with our inventory and quality check. In such cases, we may have to cancel your order. You will be intimated about it in advance so that you don’t have to worry unnecessarily about your order. If you have purchased by online payment (not Cash on Delivery), then you will be refunded once our team confirms your request.

    We carry out through quality check before processing the order item. We take utmost care while packaging the product. At the same time ensure that the packaging is good such that the item won’t get damaged during transit. Please note that Eerna Ltd is not liable for damages that are caused to items during transit or transportation.

    You’ll proceed to issue a refund of your purchase. Your refund may take maximum 14 days of process but you’ll be notified when you receive your money.

    Shipping

    Eerna Ltd. Is responsible for return shipping costs. Every returning shipping is paid by Eerna, even if the item did not have free shipping in the first place.

    Consent

    By using our platform, registering an account, or making a purchase, you here by consent to our return and Refund policy and agree to its terms.

    Changes to our Return and Refund Policy

    Eerna Ltd has the rights to update, amend to make any changes to this document any time in any case that is accurately reflect our services and policy. Then if you continue to use the service you’ll be bound by the updated Return and Refund policy.

    Contact us

    If, for any reason, you are not completely satisfying any good service that we provide, don’t hesitated to contact us and we will discuss any of the issues you are going through with our products.